1. Introduction
At Arquitec.to, we value your privacy. This Privacy Policy explains what data we collect, how we use it, and what choices you have when using our web platform to generate AI visualizations of spaces.
2. Information we collect
Depending on how you use the platform, we may process:
- Account and authentication data: name, email address, and session identifiers provided by our authentication provider.
- Billing and subscription data: your plan, payment status, and credit transactions associated with your account.
- Content you upload: images of spaces, prompts, references, and generated results.
- Technical and usage data: approximate IP address, browser, device, pages visited, usage events, and performance metrics.
- Communications: messages sent to our support team or through contact channels.
3. Purposes of processing
We use the information to:
- Operate the platform, provide account access, and deliver the contracted service.
- Process image generation and editing requests in the playground.
- Manage credits, subscriptions, payments, and fraud prevention.
- Analyze product usage to improve features, stability, and experience.
- Handle support requests, incidents, and sales inquiries.
- Meet legal obligations and protect platform security.
4. Legal basis and consent
We process your data when necessary to perform the service contract, meet legal obligations, pursue legitimate interests (security and product improvement), and, where applicable, with your consent (for example, for promotional communications).
5. Sharing with third parties
We do not sell your personal information. We only share data when necessary with:
- Technology providers: cloud infrastructure, authentication, analytics, support, and payment processing.
- Regulatory compliance: authorities or courts when legally required.
- Protection of rights: investigations of fraud, abuse, or security incidents.
- Corporate transactions: in the event of a merger, acquisition, or business reorganization.
6. Information retention
We retain data while your account is active and for as long as necessary to provide the service, resolve disputes, meet legal obligations, and protect legitimate rights. After that period, we delete or anonymize information where appropriate.
7. Security
We apply reasonable technical and organizational measures to protect data, including access controls, monitoring, and security practices in third-party services. Even so, no system is completely invulnerable.
8. Your rights
Depending on applicable law, you may request:
- Access to, correction of, or deletion of your personal data.
- Restriction of or objection to certain processing.
- Data portability where applicable.
- Withdrawal of consent for promotional communications.
To exercise these rights, write to us at hola@arquitec.to.
9. International transfers
Some providers may process data outside your country of residence. In those cases, we implement contractual safeguards and reasonable measures to protect your information under applicable regulations.
10. Minors
The service is not intended for minors without supervision by their legal guardian. If we detect improper processing of minors' data, we will take steps to delete it or restrict its use.
11. Changes to this policy
We may update this Privacy Policy to reflect product improvements, regulatory changes, or operational adjustments. We will publish the current version on this page with its update date.
12. Contact
If you have questions about this policy or the use of your data, contact us at hola@arquitec.to.